My Coast Guard
Commentary | Oct. 7, 2020

The Value of an Extra C – The New C5ISC 

By Shana Brouder, MyCG Writer

 

The Coast Guard has completed the single largest organizational restructuring of a unit in the past decade. In June, the Command, Control, Communications, Computers, Cyber, and Intelligence Service Center (C5ISC) was established. It replaced its counterpart, the Command, Control, Communications, Computers, and Information Technology Service Center (C4ITSC) as well as assimilated the three centers of excellence: the Command, Control, and Communications Engineering Center (C3CEN), Telecommunication and Information Systems Command (TISCOM), and the Operations Systems Center (OSC). 

The reorganization encompasses over 800 military and civilian personnel. The alignment promises to improve the Coast Guard’s ability to deliver technology solutions at the “speed of need” for mission success. The functional structure of this new unit will underpin and enable the Coast Guard’s Technology Revolution’s five lines of effort: Cutter Connectivity; Modernizing C5I Infrastructure; Cyber Readiness; Software, Mobility and Cloud; and Data for Decisions.

“The commissioning of the new C5I Service Center represents the culmination of over six years of effort from personnel across the Coast Guard to transform the C4ITSC into an organization that will more effectively and efficiently deliver technology solutions for mission success,” explained Capt. Russell Dash, the new C5ISC commander. “Our new structure supports the Coast Guard directly through our six Product Lines, which serve as the focal point and center of gravity for our service delivery. Our robust Shared Service Divisions are designed to make our Product Line Managers successful by providing consistent, standard support including business operations, engineering and infrastructure services, workforce and facilities management, budget and finance, and asset and logistics services. The new organization is now poised to make the Commandant’s Tech Revolution a reality and deliver C5I mission support at the speed of need.”

By standardizing processes and creating intentional mission alignment with other Coast Guard units who also work in the informational technology space (e.g. Surface Forces Logistics Center [SFLC], Aviation Logistics Center [ALC], Shore Infrastructure Logistics Center [SILC], Health, Safety and Work-Life Service Center [HSWL], and Coast Guard Cyber Command [CGCYBER]), the new C5ISC structure enables faster, more nimble responses to technology-related problems.

This fundamental shift in how the Coast Guard delivers C5I capabilities, unifies efforts under a single leadership structure and follows industry-proven standard processes, which will drive efficiency and consistency in every action moving forward.

The few months since the C5I Service Center’s establishment have already reaped successes. For example, the Fleet Logistics System Mobile Asset Manager (FLS-MAM), the supply management tool used by cutter maintenance and supply personnel, was rewritten to ensure this vital program would stay safe and secure from outside threats, such as spyware or other malicious software. Another example includes the delivery of essential satellite communications equipment to the medium endurance Coast Guard Cutter Bear. Members of the C5ISC worked with other offices to provide the Bear, the important backup Military Satellite Communications (MILSATCOM) system it needed to deploy on-time, despite tight time constraints. 

Additionally, the C5ISC shared services divisions and product lines partnered with cyber operations and the Eighth District to provide a unified C5I response, which supported contingency operations for Hurricanes Isaias, Laura, Sally, and Tropical Storm Beta. 

The C5ISC workforce has been aggressively working to improve the Coast Guard’s information technology infrastructure. More specifically, they have been working to identify the constraints within our external network connections that impact our capacity in the information technology arena and overall cyber resiliency. This became even more apparent during the COVID-19 pandemic and the subsequent increase the Coast Guard workforce’s teleworking. This dramatic increase in using the Coast Guard’s external network highlighted gaps that the C5ISC is now better placed to resolve, thanks to a more streamlined and cohesive set up. Through various partnerships, including Cyber and the Defense Information Systems Agency (DISA), the C5ISC has made significant headway improving the Coast Guard’s ability to meet missions and strategic goals as outlined in the Technology Revolution Roadmap.

If you have access to the Portal, more information on the C5I Service Center can be found here

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