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My Coast Guard
Commentary | Oct. 3, 2023

Save time and effort with FIONA

By Kyle Ford, MyCG Senior Writer

Do you have a Financial System Modernization Solution (FSMS) issue or question that needs an answer now?  

FIONA, a virtual aid to financial assistance, can answer questions and direct users to job aids about procurement and user access-related topics. It can also help you track the status of your FSMS Tickets. 

FIONA is there to help you implement self-help solutions without having to submit a SNOW ticket. Don't worry, if you can’t find your solution through FIONA, SNOW is still available to help. 

If you haven’t already checked out the FSMS Information & Online Assistance (FIONA) tool, now is the time as FIONA recently started addressing issues on purchasing, fleet cards and travel. 

To find FIONA, look for the little chat bubble on the bottom right portion of the FSMS Service Now (SNOW) page. Then answer the questions as prompted in the chat to get started. 

In an effort to improve your FSMS experience, Financial Systems is seeking your help. Through the recently released Service Now Virtual Agent Survey (FIONA), enabling you to assist in shaping the future of FIONA.  

Some of the new topics FIONA will be able to assist you are

  • Purchase Cards/Fleet Cards 
  • New card set up 
  • Changing approving officials 
  • P-Card matching and validation 
  • Travel 
  • Authorization errors 
  • Voucher errors 
  • Payment errors 

  New conversation abilities scheduled to be added to FIONA include
  • Invoice processing platform 
  • Expanded purchase card conversations 
  • Miscellaneous obligations  
  • Bulk obligations 

Learn more about FIONA and SNOW
  • Review the video demo of FIONA here to learn the ins-and-outs of FIONA and familiarize yourself with FIONA’s current functionalities.  
  • Visit the FIONA and SNOW Intake Form User Guide to learn how to best use FIONA and the updated SNOW Intake Form.  

If you have suggestions for additional FIONA functionalities, conversations or feedback, please email