The Permanent Change of Station (PCS) Assist Team wants to ensure that everyone gets the help they need when they need it — and would like to clear up some confusion.
“We at PCS Assist are extremely successful at solving situations entirely outside the scope of admin shops, particularly with advocacy for members whose moves have gone awry,” said CWO-3 Jeremy Bloom, team lead. “But our phone lines have been busy, often with requests to troubleshoot programs we aren’t equipped to work.”
We don’t want members transferring this year stuck wondering “who you gonna call,” so we pulled together a quick troubleshooting guide to get your questions to the right place.
- Initial planning: Use the Defense Personal Property System (DPS).
- Help accessing DPS: Contact your managing Personal Property Shipping Office (PPSO), who typically creates a yearly guide on the process. If that doesn’t work, reach out to DPS Customer Service.
Moving date issues: The PCS Assist Team recommends you accept your moving date, even if it isn’t ideal. Once you receive a general bill of lading (GBL) and have a transportation service provider (TSP) for your move, ask the TSP directly for a different date. If your TSP cannot help, ask the PCS Assist Team to contact the TSP on your behalf.
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